Privacy Policy


Last updated: 26 September 2025

This Privacy Policy explains how Lixo (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and complying with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

  • Business name: Lixo

  • Email: hello@lixo.world

We are the data controller responsible for your personal information.

2. What information we collect

We collect the following types of information when you interact with us:

  • Customer details: name, billing and shipping address, email address, and phone number (optional).

  • Order details: products purchased, payment information (processed securely by our payment provider).

  • Marketing: your email address if you choose to sign up for our newsletter.

  • Website use: basic analytics information collected automatically via Squarespace cookies (e.g. browser type, pages visited).

3. How we collect your information

  • Directly from you: when you place an order, sign up for emails, or contact us.

  • Automatically: through cookies and analytics when you use our website.

4. How we use your information

We use your personal information for the following purposes:

  • To process and deliver your orders.

  • To provide customer support and respond to enquiries.

  • To send you marketing emails where you have opted in.

  • To improve our website and customer experience using analytics.

  • To comply with our legal obligations (such as tax and accounting).

5. Who we share your information with

We only share your information with trusted third parties necessary to run our business:

  • Payment processing: Stripe

  • Website hosting and analytics: Squarespace

  • Delivery services: Royal Mail, Evri, DPD, Parcelforce, InPost. The delivery services we offer change from time to time but will be one or more of the above.

These providers only process your data to the extent necessary to perform their services.

6. International transfers

Some of our service providers (Squarespace and Stripe) process data outside the UK. Where this occurs, they use safeguards such as the UK’s international data transfer agreements or standard contractual clauses to ensure your information is protected.

7. How long we keep your information

  • Order records: kept for 6 years to comply with tax and accounting obligations.

  • Marketing data: kept until you unsubscribe or withdraw consent.

  • Other data: kept only as long as necessary for the purposes set out in this policy.

8. Cookies

Our website is powered by Squarespace, which uses cookies to provide core site functionality and analytics. Essential cookies are required for the site to function. Analytics cookies help us understand how visitors use the site.

You can control cookies through your browser settings, and our site includes a cookie banner to manage your preferences.

9. Legal bases for processing

We process your personal data under the following legal bases:

  • Contract: to fulfil your orders.

  • Legal obligation: to comply with tax and accounting requirements.

  • Legitimate interests: for fraud prevention, site security, and analytics.

  • Consent: for email marketing and non-essential cookies.

10. Your rights

You have the following rights under UK GDPR:

  • Right to access your data

  • Right to correct inaccurate data

  • Right to request deletion

  • Right to restrict or object to processing

  • Right to data portability

  • Right to withdraw consent (where processing is based on consent)

If you wish to exercise these rights, please contact us at hello@lixo.world. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Updates to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last updated” date.